Acumatica Cloud ERP 2023 R2: A New Product Update

In today's fast-paced business environment, innovation is crucial to stay ahead. Acumatica understands this need, which is why they release two new product versions each year. The recent launch of Acumatica 2023 R2 on October 5th was a testament to their commitment to constant innovation. This article delves into the remarkable features and improvements offered in this latest release.

Streamlined Updates with Always Current Program

Acumatica's dedication to keeping users updated with the latest features and improvements is apparent in the seamless updates through the Always Current Program. Users can now stay current with ease, free from the concerns of outdated software.

Community-Driven Updates

Acumatica has addressed industry-specific challenges with the 2023 R2 release. For instance, in the construction sector, the inconvenience of sending multiple retainage invoices has been effectively resolved, with these invoices now consolidated into a single, manageable document.

Efficient Inventory Allocation

Managing inventory allocation used to be a sales order-by-sales order affair. However, Acumatica 2023 R2 introduces a more efficient solution - a single, central area for allocating and deallocating orders and inventory. This streamlining allows for optimized resource allocation and enhanced customer satisfaction.

Accelerated Return Orders

Creating return orders has been simplified to a single-click process. You can now create a case and generate a return order with ease. This improvement fosters collaboration between customer service representatives and the warehouse, ultimately resulting in quicker and more efficient customer service.

Acumatica Payments

One of the standout features of this release is Acumatica Payments. It's a comprehensive solution that streamlines processes like accepting ACH payments, managing gift cards, automating deposits, and providing a portal for convenient click-to-pay scenarios. This enhancement not only improves your efficiency but also enhances the self-service capabilities for both you and your customers.

Wide Array of New Features

Acumatica 2023 R2 comes packed with over 70 new features and an impressive 350 minor fixes and enhancements. Some notable highlights include:

Payroll: Overtime calculations and pay stubs have been improved, making payroll management more straightforward.

CRM: Users can now send personalized emails to customers without needing IT department intervention. Setting up email accounts for personalized customer interactions is now effortless.

Distribution: Enhanced "Shop For Rate" scenarios offer more control over shipping specifications.

AP Document Recognition: Ideal for AP clerks, this feature uses AI and ML tools to streamline document scanning and recognition. It allows you to associate bills with different branches, highlight specific areas on documents, and provides quick access to additional information.

Efficient Support Case Handling

The new release introduces automation to support cases. Acumatica can predict text while adding notes, speeding up data entry. You can automatically create a return order based on your support case, providing a seamless workflow. Furthermore, setting up business events to track case status ensures your customer service is top-notch.

Mobile App Enhancements

The Acumatica mobile app is now more user-friendly. It offers sorting options for sales orders, easy creation of new orders, and convenient payment collection. Thanks to Acumatica Payments, collecting payments and managing various payment types is now a breeze.

Retail Integration

The release simplifies integration with popular platforms like Amazon and Shopify. Acumatica now has a native app for Amazon sellers, making the setup process more straightforward. The partnership with Shopify brings advanced B2B features, like customer-specific pricing and flexible payment terms, providing a seamless online buying experience. We will share more in a moment. 

Simplified Amazon Integration

For many businesses, Amazon is a vital platform for reaching a vast customer base. Acumatica has made the process of integrating your business with Amazon more straightforward and more efficient. Acumatica 2023 R2 offers a native app on Amazon Seller Central, which is readily available for Amazon sellers to download. This app provides all the necessary information to enable a direct connection to your Acumatica ERP system. Now, you can effortlessly synchronize your Amazon store with your back-end operations, ensuring a smooth and hassle-free e-commerce experience.

Extended Market Reach to Canada and Beyond

But that's not all. Acumatica's commitment to expanding market reach doesn't stop at Amazon. With the 2023 R2 release, users can tap into the Canadian market. And that's just the beginning - Acumatica has plans to extend this integration to the UK and Mexico as well. This broader reach empowers businesses to expand their horizons and engage with a more diverse and global customer base.

Seamless Shopify Integration

E-commerce retailers know that the Shopify platform offers an array of tools and features to enhance online selling. Acumatica is taking the complexity out of integrating your Shopify store with your ERP system. Within Acumatica, a Shopify hierarchy is introduced, which includes a "customer type" field. When set for an organization, this feature allows you to seamlessly sync all the hierarchy in Shopify with customers and contacts inside Acumatica. This synchronization ensures that you can maintain a consistent and up-to-date flow of information between your e-commerce platform and your business operations.

Enhanced Data Transfer

But the integration benefits don't end there. Acumatica allows you to transfer prices you have in Acumatica directly to your Shopify store. This functionality streamlines pricing management, ensuring that your online store's pricing reflects the most up-to-date and accurate information from your ERP system.

B2B Features for a Superior Online Buying Experience

Acumatica's integration with Shopify isn't just about connecting the two platforms. It also enhances the online buying experience for B2B customers. With features like customer-specific pricing, hierarchy, and the ability to include PO numbers on sales orders, Acumatica makes it easy to cater to the unique needs of your business customers. Additionally, the integration facilitates customer-specific product catalogues, ensuring that your B2B clients can access the products that matter most to them. Regarding support, the ability to provide specific support to individual customers is now at your fingertips. Plus, you can offer flexible payment terms, making it easy for your customers to transact with you online.

Acumatica's integration with Shopify Plus provides a comprehensive solution for managing customers and their orders in multiple locations. This ensures that your e-commerce business has the flexibility and scalability it needs to grow.

Manufacturing Edition

For manufacturers, Acumatica introduces features like printing production orders with DeviceHub and a new "Locked" status for production orders. This allows cost accountants to make corrections even after a production order has been closed.

Construction Edition

In the construction sector, Acumatica simplifies invoicing by consolidating retainage invoices into a single document. Additionally, the new side panels offer visibility into various project details, allowing for faster decision-making and improved collaboration.

Acumatica 2023 R2 underscores the company's commitment to innovation and customer satisfaction. With these new features, users across various industries can streamline their processes, improve efficiency, and deliver top-notch customer service. Acumatica has truly raised the bar for ERP solutions, ensuring its users stay at the forefront of their respective fields.

This overview is provided by a Gold Certified Acumatica Partner, AcuPower LTD. 

Are you looking for an Acumatica partner, or are you unhappy with your current vendor? Please contact us. 

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