Customer Management

Overcome Customer Retention Challenges and Cultivate Loyalty with Acumatica Cloud ERP

Retaining customers is crucial for sustainable growth. Acumatica Customer Management empowers you to build lasting relationships and boost customer loyalty.

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Struggling to retain customers and foster loyalty? Ineffective engagement, lack of personalisation, and poor insights result in churn and missed revenue opportunities

Imagine losing valuable customers to competitors due to feeling undervalued and disengaged. Missed opportunities to upsell and cross-sell impact revenue.

Acumatica Cloud ERP Customer Management enables personalised engagement, provides advanced insights, and fosters loyalty. Elevate your customer management for sustainable growth.

Transform Customer Service and Boost Engagement with Acumatica Customer Management

Customer Self-Service Portal

Your customers can access order history, track shipments, submit support tickets, and manage their accounts conveniently. Empowering your customers with self-service options leads to improved satisfaction, reduced support costs, and increased customer engagement.

Integrated Help Desk and Ticketing System

Consolidate all support requests in one centralised system, ensuring prompt and efficient issue resolution. Empower your support team with a comprehensive view of customer interactions, enabling personalised and proactive support, resulting in increased customer satisfaction and loyalty.

CRM and Marketing Integration

Seamlessly connect your CRM and marketing efforts to execute targeted campaigns. Utilise customer data to segment your audience, personalise messaging, and track marketing effectiveness. Achieve higher conversion rates, increased customer acquisition, and improved ROI on your marketing initiatives.

Why People Love Acumatica

See how companies leverages Acumatica and skyrocketed their businesses

Holt Condren, Co-Founder & CEO
Ink

"l love the idea that our customers will have one place where they can view information on their orders and the status of that order (production date, print date, invoice). It’s technology like this that puts us one step ahead of our competition rather than being a step behind."

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Chris Drake, Chief Operating Officer
Smartnumbers

"Acumatica has exceeded our expectations. From a technology and operations point of view, Acumatica ticks all the boxes: It’s engaging for users, scalable, flexible to meet your needs, and grows with you as a business."

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David Salmon, Director of Information Services
ComCenter

"We’ve really turned up the volume of our contact. We’re projecting an 8-fold growth in the school segment of our business from when we first adopted Acumatica. Much of that growth has come from having a better CRM in place to manage our customer opportunities and touchpoints."

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Eric Hugunin, Chief Operating Officer
Phoenix Renovation and Restoration

"With Acumatica Construction, we have access to current data that helps us understand where our business is coming from, how profitable it is, and just where it stands at any point in time."

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Bill Ferrin, Director of Information Technology Portacool LLC

"The only way to survive and be successful in this market is to have visibility into the KPIs to drive manufacturing, maintain profitability, drive customer satisfaction and quality. We couldn’t have done that without Acumatica."

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Explore Essential Integrations for a Successful and Streamlined Customer Management Experience

CRM add-in for Microsoft Outlook works with incoming and outgoing email in Outlook

HubSpot Connector Sync customer data, automate lead nurturing, and track marketing campaigns

Bi-directional sync with Salesforce Effortlessly synchronise customer data, sales activities, and customer support interactions.

Payment Gateway Connectors

E-commerce Platform Connectors

Finance, Accounting, Taxes

Experience the Power of a Unified ERP and CRM Solution for Optimal Business Efficiency

Every aspect of your customer journey, from marketing and sales to delivery and post-sales support, becomes seamless and efficient.

Track valuable insights about client interactions;
Address complaints promptly;
Monitor purchase history effortlessly.

Empower your business with Acumatica Customer Management to deliver exceptional customer experiences at every touchpoint.

Unlock the Secrets to Maximising Profitability with Acumatica Cloud ERP Customer Management

Discover Five Powerful Strategies to Drive Revenue and Boost Your Bottom Line

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FAQs

"The system is built with industry-leading security measures to protect your sensitive information. It employs advanced encryption protocols, role-based access controls, and regular security updates to ensure the highest level of data protection."

"Acumatica ERP is highly customisable to adapt to your unique business needs. Whether it's customising fields, workflows, or reports, our AcuPower team will customise the system according to your business requirements."

"The cost of Acumatica Cloud ERP Customer Management module depends on factors such as the size of your organization and the specific functionalities you require. To get accurate pricing information tailored to your business needs, we recommend scheduling a free consultation with our team."

"No, Acumatica is designed to seamlessly integrate with your current systems and processes, ensuring a smooth transition without disruption to your business operations. Our AcuPower team will work closely with you to ensure smooth implementation and customisation processes."

"Acumatica Cloud ERP offers flexible deployment options, including cloud-based, on-premises, and hybrid deployment, allowing you to choose the approach that aligns with your business needs and preferences."

Break Free from Siloed Systems and Achieve a 360-Degree View of Customers with Acumatica

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